At Trivoxas Tech, we aim to provide reliable, professional, and high-quality technology and digital services. Because many of our services involve customized work, dedicated resources, project planning, development time, content creation, third-party costs, and other non-recoverable expenses, refunds are handled according to the terms outlined below.

1. Scope of This Policy

This Refund & Cancellation Policy applies to services provided by Trivoxas Tech, including but not limited to:

  • AI & Automation Solutions

  • Website Development

  • Software Development

  • Mobile App Development

  • Cloud Services

  • SEO Services

  • Guest Posting

  • Link Building

  • Digital Marketing

  • UI/UX Design

  • Consulting

  • Maintenance and Support Services

  • Other customized digital and technology services

2. Project Approval

Before starting a project, we may provide a quotation, proposal, statement of work, invoice, or other project agreement outlining the scope, pricing, milestones, estimated delivery schedule, and applicable terms.

Once a client approves the project and makes the required payment or deposit, Trivoxas Tech may allocate resources and begin work.

3. Deposits and Advance Payments

For many projects, an upfront payment or deposit is required before work begins.

Advance payments may cover project planning, resource allocation, design, development, research, software configuration, third-party services, or other initial project costs.

Once work has commenced, advance payments may be non-refundable to the extent permitted by applicable law and the applicable project agreement.

4. Cancellation Before Work Begins

If a client requests cancellation before work has started, we will review the request based on the specific project agreement.

Where no work, resource allocation, third-party purchase, or other project expense has occurred, Trivoxas Tech may provide a refund of eligible amounts after deducting any applicable transaction fees or non-refundable third-party costs.

5. Cancellation After Work Begins

If a client cancels a project after work has started, the refund amount, if any, will depend on:

  • Work already completed

  • Project milestones completed

  • Hours or resources already allocated

  • Design or development work performed

  • Content or SEO work completed

  • Third-party expenses

  • Software, hosting, or service costs

  • Other non-refundable project expenses

Amounts corresponding to work already completed or costs already incurred are generally not refundable.

6. Website & Software Development Projects

For website, software, SaaS, application, and custom development projects, refunds are evaluated based on the project’s current stage.

For example, completed work may include:

  • Requirements gathering

  • Project planning

  • UI/UX design

  • Wireframes

  • Prototypes

  • Front-end development

  • Back-end development

  • Database development

  • API integration

  • Testing

  • Deployment

  • Configuration

  • Content implementation

Once a specific milestone has been completed and approved, payments allocated to that milestone may generally be non-refundable.

7. AI & Automation Services

AI and automation projects often require research, workflow analysis, system configuration, API integration, development, testing, and third-party services.

If work has started, refunds will be evaluated according to the work completed and expenses incurred.

Third-party API, software, hosting, cloud, or platform charges may be non-refundable.

8. SEO & Digital Marketing Services

SEO, digital marketing, guest posting, link building, and content services may involve work performed or third-party placements purchased specifically for a client.

Once SEO work, content production, outreach, publisher placement, link-building activity, or other agreed work has been completed or initiated, the corresponding fees may be non-refundable.

SEO results cannot be guaranteed because search engine rankings depend on numerous factors outside our direct control.

9. Guest Posting & Link Building

Guest posting and link-building services may involve publisher outreach, content creation, editorial review, placement fees, and third-party publisher costs.

Once a placement or related third-party service has been purchased or work has been completed, the associated amount may not be refundable.

If a publisher removes a placement or becomes unavailable, we may attempt to provide a replacement where this is included in the applicable service agreement. Replacement availability may depend on the publisher and service purchased.

10. Cloud & Third-Party Services

Cloud hosting, domain registrations, software subscriptions, licenses, APIs, plugins, themes, advertising platforms, and other third-party services may involve costs that are paid to external providers.

Such third-party costs are generally non-refundable once incurred.

Where applicable, refunds for third-party services are subject to the third party’s own refund and cancellation policies.

11. Client Delays

Clients are responsible for providing the information, credentials, content, approvals, feedback, and access required to complete their project.

Delays caused by missing information, delayed approvals, unavailable personnel, or other client-side issues do not automatically create a right to a refund.

Where significant delays occur, Trivoxas Tech may adjust project timelines accordingly.

12. Scope Changes

Requests that fall outside the original agreed scope may require additional fees.

A client may not request a refund solely because additional features, functionality, revisions, integrations, or requirements were not included in the original project scope.

Any major scope changes may be discussed and approved separately before additional work begins.

13. Revisions and Corrections

Where revisions are included in the agreed service or project scope, we will make reasonable efforts to address revisions according to the agreed terms.

Requests that substantially change the original requirements may be treated as additional work and may incur additional charges.

14. Service Issues

If you believe that a service has not been delivered according to the agreed scope, please contact us as soon as possible.

We will review the matter and, where appropriate, attempt to:

  • Correct the issue

  • Complete outstanding work

  • Provide reasonable revisions

  • Offer an alternative solution

  • Agree on another appropriate resolution

Any refund consideration will depend on the circumstances and the applicable project agreement.

15. Refund Processing

Where a refund is approved, it will generally be issued through the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.

Transaction fees, payment processing charges, currency conversion costs, and non-refundable third-party expenses may be deducted where permitted and applicable.

16. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage clients to contact us so we can review and attempt to resolve the issue.

Nothing in this policy is intended to restrict any rights you may have under applicable consumer protection or other laws.

17. Exceptions

In certain circumstances, Trivoxas Tech may approve a partial or full refund at its discretion where appropriate.

Any such refund does not automatically establish an obligation to provide the same refund in another situation.

18. Consumer Rights

Nothing in this policy is intended to exclude or limit any mandatory rights or protections that cannot legally be excluded or limited under applicable law.

Where local law provides you with additional refund, cancellation, or consumer rights, those rights will continue to apply.

19. Changes to This Policy

Trivoxas Tech may update this Refund & Cancellation Policy from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

20. Contact Us

For refund, cancellation, billing, or payment-related questions, please contact:

Trivoxas Tech
General Email: info@trivoxastech.com
Finance & Billing: finance@trivoxastech.com

Please include your name, project or invoice reference, payment date, and a brief description of your request so that our team can review the matter efficiently.